Chautauqua Institution

  • RECREATION: Director of Golf

    Job Locations US-NY-Chautauqua
    Posted Date 4 weeks ago(1/21/2020 5:11 PM)
    ID
    2020-3234
    # of Openings
    1
    Category
    Recreation: Golf Course & Pro Shop
  • Overview

    Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. The Institution has just recently passed a strategic plan (150 Forward) that endeavors to expand its reach to year-round programming and to harness its brand for continuous impact. A new Washington, DC, office has opened to allow the Institution to play an ongoing role in the cultural conversations of the nation.

     

    Chautauqua Institution's mission is dedicated to the exploration of the best in human values and the enrichment of life through a program that explores the important religious, social, and political issues of our times; stimulates provocative, thoughtful involvement of individuals and families in creative response to such issues; and promotes excellence and creativity in the appreciation, performance, and teaching of the arts.

     

    Application Procedures

    Qualified candidates should upload a current cover letter and resume (as a single .PDF) and complete the online application procedures.  Candidates are encouraged to learn more about Chautauqua Institution at CHQ.org and the 150 Forward Strategic Plan at 150fwd.CHQ.org.

    Responsibilities

    The Chautauqua Golf Club is a member organization of Chautauqua Institution which operates (2) 4-Star rated golf courses designed for challenge and enjoyment by legendary architect Donald Ross (Lake Course) as well as Seymour Dunn and Xenophon Hassenplug.  The Chautauqua Golf Club has established a high standard for the golf experience built on service and quality and in recognition of the importance of environmental stewardship including a comprehensive, science-based approach to improving the health and sustainability of Chautauqua Lake. 

     

    Position Summary

    The Director of Golf, reporting to the Director of Recreation, is responsible for overall golf operations on a tactical and strategic level by managing and continuously developing all aspects of the golf business at Chautauqua Institution. This involves providing a clear vision for strategic direction, in alignment with the Institution’s Strategic Plan (150 Forward), the Campus Master Plan,  and Golf Course Master Plan, and identifying additional sales/marketing opportunities, ensuring customer service excellence is consistently delivered, and revenues and profitability are maximized.  Areas of direct oversight include Golf Pro Shop/Golf Learning Center, Golf Course Maintenance, Food & Beverage/Banquet Facility (Double Eagle), locker rooms, and other golf facility administration. 

     

    Duties and Responsibilities

    Strategic Planning and Execution

    • Provide a clear strategic vision for golf operations, inclusive of industry trends, and function as the key representative/liaison for golf operations with executive/senior managers and stakeholders to ensure a collaborative business plan that aligns with the strategic plan of the Institution, meets short/long-term goals and objectives, and supports/is supported by interworking departments. 
    • In conjunction with the Director of Recreation, prepare and regularly review the business plan for golf operations, maintain and utilize knowledge of changes to internal/external environment to enhance or modify the plan, and identify business development opportunities for all areas of golf operations.
    • Produce supporting operational plans for golf operations that will contribute to achieving the objectives set out in the strategic plan, golf course master plan, and business plan, as well as positively influence culture and employee embeddedness.
    • In collaboration with the Director of Human Resources and parallel with the Institution’s strategic cross-cutting imperative toward workforce planning solutions and as a national ‘employer of choice,’ support an inclusive approach to performance management recognizing all employees as ‘talent’ to be identified early and often with coaching, mentoring, and development opportunities provided at every level of the organization.  Ensure that all members of the golf operations management team have appropriate opportunities to enhance skills, knowledge, and experience to support performance.  
    • In alignment with the Institution’s strategic cross-cutting imperative toward mobilization of technology, partner with the Director of Information Technology to ensure sales/reservation programs and procedures for golf are aligned with other modern course operations and meet logistical needs of business operations.

    Golf Operations

    • Manage simultaneous projects and monitor and evaluate their success. Produce and analyze regular reports on financial performance, utilization of facilities, sales and marketing, and labor costs.
    • Continuously review and develop standard operating procedures for each area of the golf operation to ensure customer satisfaction while maximizing revenue and profitability. 
    • Ensure that all teams in golf operations consistently deliver excellent member service and achieve maximum customer satisfaction for the Chautauqua Golf Club.
    • Oversee the care and maintenance of all the physical assets, inventory, and resources of golf facilities.
    • Develop and implement health and safety procedures that comply with the Occupational Safety and Health Administration (OSHA)/ Golf Course Superintendent Association’s regulations that are clearly communicated, effectively monitored, and regularly reviewed.
    • Ensure the successful performance of the pro shop/guest services and excellent golf course conditions.
    • Ensure that all teams in the golf business consistently deliver excellent customer service, thereby achieving maximum customer satisfaction.
    • Coordinate with food & beverage providers and outside vendors for golf banquets and functions.
    • Communicate regularly and effectively with individuals, managers, and teams within the Institution.
    • Provide effective leadership for the golf operations management team, giving direction to individual managers and motivating/supporting teams to achieve strategic goals and objectives.
    • Produce staffing and succession plans for golf operations, identifying workforce requirements needed to achieve the current and future objectives as aligned with strategic/business plans.
    • Collaborate with Human Resources to recruit, onboard, monitor, develop, evaluate talent pools, and plan for succession.  

    Business Development and Revenue Management

    • Prepare operating and capital expense budgets to support the achievement of objectives.  Monitor and analyze operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximizing efficiency/profitability toward revenue targets and key performance indicators.
    • Liaise with the Vice President of Marketing & Chief Brand Officer, Director of Marketing & Analytics, Director of Multi-Media & Design, and Social Content Editor to develop a coordinated marketing and sales plan for golf operations that align with strategic plans and vision for golf operations.
    • Identify and develop innovative programs for all customer segments including tournaments, social events, and external promotions.  Ensure that all promotional activity is properly structured, communicated, delivered, and appropriately supported by Marketing and Information Technology.
    • Establish, implement and review effective sales and marketing strategies that take into account the expectations and needs of different customer groups and emerging industry trends.
    • Identify and develop value-added products and services to enhance the customer experience.  Stimulate innovation and encourage staff to ‘think outside of the box’ and put forward new ideas.
    • Develop strategic partnerships with external organizations, individuals, and agencies in support of successful golf operations as well as membership, sales, and revenue growth. 

    Qualifications

    Formal Education Requirements

    • Bachelor’s degree (BA) in Golf Management, Sports Management or closely related field strongly preferred.  Candidates with an equivalent combination of education/work experience will also be considered.

    Experience Requirements

    • Minimum 5-years of progressive experience as a golf management professional with Membership to Professional Golf Association (PGA), Ladies Professional Golf Association (LPGA), and/or Professional Golf Management (PGM ) Associate Program required. 
    • Functional understanding of golf operations, inclusive of golf course maintenance/agronomy, hospitality/accommodations, food and beverage operations, event planning, practice and teaching facilities, and club administration (membership, competitions, handicaps, and tournaments).
    • Experience with yield management, budgeting, revenue forecasting, capital expenditures, marketing plans, and compliance with federal/state safety and labor laws. 
    • First Aid Certification preferred, but not required.

    Skills and Abilities

    • People-focused leader with strong interpersonal skills who is able to influence, motivate and build teams with the capacity to dually function as an educator/coach/mentor.   
    • Business acumen with the ability to develop and execute results-orientated plans, identify priorities, and make decisions with willingness and ability to deliver change.  Professional experience and credibility within the golf industry and the capability to work at both a strategic and tactical level.   
    • Customer-focused with the balanced patience required to manage multiple requests simultaneously.   Excellent attention to detail, aptitude for time management, self-directed/motivated, creative, flexible, logical, and a natural communicator with strong presentation skills.
    • Demonstrated ability to use relevant computer/software applications (Microsoft Suite, SharePoint, and OneDrive), Point of Sales Systems (POS), Human Resources Information Systems (HRIS), and other industry-specific software.

    Physical Requirements

    • Climbing by ascending or descending ladders, stairs, scaffolding, ramps and the like using feet and legs and/or hands and arms particularly for in areas of construction/maintenance on the golf course and in other facilities.  
    • Stooping by bending downward and forward by moving spine at the waist, which requires a considerable degree of full motion in the lower extremities and back muscles to support golf course maintenance as required.
    • Kneeling or bending legs at the knee to come to a rest on knee or knees as part of golf play.
    • Crouching by bending the body downward and forward by bending legs/spine as part of golf play.
    • Reaching by extending hand(s) and arm(s) in any direction as part of routine work, golf maintenance, and play. 
    • Standing for sustained periods constantly, particularly with performing ordinary work and golf play.
    • Walking about on foot to accomplish routine tasks over long distances to move from one work location to another on the grounds and to inspect golf course conditions.
    • Pushing using upper extremities to press against something with steady force in order to thrust forward, downward, or outward to move golf and mechanical equipment.
    • Pulling using upper extremities to exert for in order to draw, haul, or tub objects in a sustained motion to move golf and mechanical equipment.
    • Lifting objects by raising from a lower to a higher position or moving objects horizontally from position-to-position using upper extremities or back muscles to move golf and mechanical equipment.
    • Typing or otherwise working using fingers rather than the whole hand.  Close visual acuity is required to prepare/analyze, transcribe, view a computer screen, for reading, operation of motor vehicles/equipment, and for golf play/course maintenance.  
    • Grasping by applying pressure to an object with fingers and palms including as part of golf play.
    • Feeling attributes of objectives, such as size, shape, temperature or texture by touching with skin, particularly fingertips as part of golf play and inspecting course conditions.
    • Talking by expressing or exchanging ideas by means of the spoken word, including activities in which detailed information must be conveyed or important instructions spoken accurately, loudly, or quickly.
    • Hearing by perceiving the nature of sounds at normal speaking levels with or without correction.  Ability to receive detailed information through oral communication and make discriminations in sound during musical performances.
    • Position requires heavy work in the exertion of up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.  Close visual acuity is required to prepare/analyze, transcribe, view a computer screen, and for reading.

     Working Conditions and Environmental Hazards

    • The incumbent is subject to environmental conditions, as activities occur inside and outside.  Protection from weather conditions is typically provided, but work will routinely involve exposure to environmental conditions.  Incumbent will be subject to extreme heat, including temperatures above 100 degrees for periods of more than one hour, including rain, sun, wind, and humidity.   
    • The incumbent is subject to hazards, including a variety of physical conditions, such as proximity to golf play, moving vehicles, exposure to high heat, and exposure to chemicals. Exposure to atmospheric conditions that affect the respiratory system or skin includes fumes, odors, dust, and gases.
    • The incumbent is subject to noise, particularly as related to mechanical equipment.

    Contacts and Supervision

    Internal Contacts

    • Board of Governors for Golf
    • Executive Vice President & Chief Financial Officer
    • Director of Recreation
    • Golf Professional(s)/Pro Shop Employees
    • Golf Course Superintendent and Assistant Superintendent
    • Golf Mechanic
    • Golf Course Maintenance Crew
    • Vice President of Marketing/Director of Marketing & Analytics, and Graphic Design Team
    • Vice President of Campus Planning & Operations and Facilities Director
    • Director of Human Resources, Payroll & Benefits Manager, and other support staff
    • Director of Information Technology, Project Manager, and other support staff

    External Contacts

    • Chautauqua Golf Club Members
    • Chautauqua Community Residents
    • Guests and Visitors to Chautauqua Institution
    • Broader Chautauqua and Western New York Communities
    • Donors and Prospective Donors, as directed by the Advancement Office

    Direct Reports

    Golf Course Superintendent and Golf Professional(s)

     

    Additional Information

    • Chautauqua Institution’s summer assembly program operates seasonally (June – August) for 9-weeks.
    • The Athenaeum Hotel located on the ground of Chautauqua Institution welcomes guests from April 1 through early November each year.
    • Year-round and extended season operations include the Chautauqua Fitness/Tennis Centers, Chautauqua Bookstore, Smith Library and Chautauqua conferences at Bellinger Hall.
    • The work schedule requires a fulltime commitment from April through October each year, including some evenings, weekends, and holidays with the flexibility to increase scheduled work hours on business need and to fulfill responsibilities. 
    • This position will be designed with flexibility intended, specific to candidate preference, regarding seasonal nature of position and other parameters.

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