The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.
The Bar Manager is responsible for partnering with other members of the Chautauqua Hotel Company management team to ensure the bar operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. The Bar manager has specific accountabilities for ensuring the service systems are operating effectively while providing shift leadership to all employees in the restaurant.
III. Required Leadership Responsibilities
Is truthful and forthright with self and others; aligns words and actions; understands and refuses to cross ethical boundaries even when unpopular; works for the common good, not for personal gain
Communicates in a clear, concise complete and timely manner’ communicates with directness and candor, provides constructive criticism; actively engages in debating ideas and the right course of action; communicates messages that others may be reluctant to communicate (i.e. is willing to say what needs to be said).
Clearly communicates responsibilities and expectations; assesses individual performance and provides clear and timely feedback; seeks opportunities to redirect or retrain in order to raise performance.
Establishes a connection with, and remains approachable to others; establishes open and trusting relationships, treats all individuals fairly and with respect; develops a climate where individuals are committed to sharing information, asking for help when it is needed, and achieving shared goals.
Draws upon a solid understanding of the business (e.g., the industry, operations) to critically evaluate pertinent issues, situations, and events; sees clearly ahead; anticipates future consequences and trends; uses broad perspective to make sound decisions
Consistently models and upholds high standards of excellence in performance for self and others; ensures all systems, methods and procedures are followed without exception; continuously looks for ways to improve performance.
Seeks to understand the guest and his\her Institution experience; considers business decisions from the perspective of the guest; brings the voice of the guest “to the table,” is dedicated to meeting and exceeding the expectations and needs of the guests; maintains a culture of hospitality and service excellence; acts upon guest feedback with a sense of urgency.
Teaches others to take personal ownership of decisions and results (mistakes and successes); ensures others are held responsible for their behaviors and attitudes while holding them to high standards; consistently provides feedback and recognition for good work and applies appropriate consequences for non-performance, as necessary; follows up.
Plans, coordinates, and structures work activities to ensure efficiency; identifies critical paths associated with the completion of activities; obtains and manages resources so that work objectives are accomplished on time and within budget or prescribed guidelines.
Encourages team spirit of collaborative effort and results across employees; models expected behaviors; facilitates team processes; provides structure and direction to enable the team to accomplish its goals; helps the team analyze how it can become more effective.
Generates, supports, and remains open-minded to new ideas and insights; understands how to manage change and motivate others to embrace it