Chautauqua Institution

  • RECREATION: Desk Attendant (Fitness Center)

    Job Locations US-NY-Chautauqua
    Posted Date 2 months ago(2/8/2019 2:57 PM)
    # of Openings
    Recreation: Fitness Center
  • Overview

    The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.


    Chautauqua Health & Fitness at the Turner Community Center is a year-round facility located at Chautauqua Institution.  We offer various memberships for use of the facility as well as Personal Services such as private personal training and swim lessons/coaching.  We also offer a variety of group exercise classes throughout the year. We have a wide variety of cardiovascular and strength machines and equipment as well as an indoor pool.  See our website at for facility brochure, personal services brochure and program guide.

       We have a smaller secondary facility located at Heinz Beach on the south end waterfront of the Chautauqua Institution grounds.  Heinz Fitness Center is open during summer only and has similar equipment to Turner but in less quantity.  It is open a bit less than Turner and does not have the indoor pool facility or many of the strength machines.  Memberships purchased at either facility may be used at both. 

       Desk attendants are the "face of the fitness center" and "clerk of the works."   They must be able to multi-task by greeting members and providing customer service, enforcing facility policies/rules, performing cleaning duties all while seeing to membership, merchandise and personal service sales as they arise.  They work with lifeguards to provide patrons with a safe and enjoyable experience as they use the facility. 

       Turner Fitness Center is a single desk attendant facility during the off-season (Fall, Winter, Spring).  During the summer we staff two desk attendants at once during peak days/times, and are a one desk attendant facility during slower times and on weekends.  Heinz Fitness Center is a single desk attendant facility.

       Turner staff shifts are typically 3 - 7.5 hours long depending on the shift.  Heinz staff shifts are 5 hours long.

       We have and regularly practice an Emergency Action Plan for our facility.  We periodically discuss and practice basic first aid and CPR/AED skills.  Mandatory quarterly in-services are provided.

       All staff go through job training and shadow experienced staff before working on their own.

       Uniform provided.


    Interviews begin Spring 2019.

    • Ensure safe, enjoyable and effective experience of all patrons using facility.
    • Supervise conduct and safety of participants.
    • Properly opening and securing building and fitness center areas.
    • Regularly inspecting exercise equipment and facility before opening, tending to, marking off and notifying management of any hazards.
    • Welcome  patrons & insure all facility users sign/check in and pay appropriately.
    • Know membership options and services provided.
    • Answer questions about and give tours of facility to those inquiring.
    • Clearly and professionally conveying rules to patrons and enforcing all regulations respectfully and confidently with a smile.
    • Perform assigned cleaning duties during each shift.
    • Take group exercise class sign-ups and take accurate attendance.
    • Perform membership, merchandise, and personal service sales appropriately.
    • Take facility orientation and personal service interest forms of interested patrons.
    • Communicate and work with lifeguard(s) on duty to insure a positive experience for all swimmers using indoor pool.
    • Know Emergency Action Plan for facility and appropriate response to pool and group exercise class emergencies.
    • Stand in as a spotter for those needing assistance with weights.
    • Oversee general use of facility in absence of management.
    • Arrive to work early, reliably, well-rested and ready to perform expected and necessary duties (not intoxicated or hung-over, proper attire, arrange for meals and hydration).
    • Administer first aid and CPR as needed.
    • Attend mandatory orientation and training sessions prior to and during employment.
    • Checking for proper equipment storage and stock during and after each shift.
    • Keeping accurate records/documentation of work hours, duty chart, discipline/incident reports, membership/class registration/personal service client information and sales.
    • Keeping member and client health information confidential.
    • Presenting and maintaining professional appearance and demeanor appropriate to the institution of which a representative.
    • Watch water for lifeguards while they administer deep end tests when only one guard is on duty, after receiving appropriate non-aquatic certification provided by management.


    • Must possess valid CPR/AED certification.
    • Minimum age of 16 years of age (proper working papers required if under age of 18)
    • First Aid and Lifeguard certification a plus.
    • Must secure Lifeguard Management certification (non-aquatic) after employment if you do not hold Lifeguard certification.  Course will be provided at fitness center.
    • Must be able to lift up to 35 pounds and sit for long periods of time.


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