The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.
Responsible for leading and executing operational excellence in the production and presentation for all Food and Beverage events associated with Bellinger Hall including off site events contracted by the Chautauqua Hotel Company. Successful performance is measured through consistent delivery of balanced results in the areas and dimensions relating to the guest, employee, financial and process excellence. This ultimately results in sustainable Institution leading performance achieved through personal, people, business and results leadership.
Is truthful and forthright with self and others; aligns words and actions; understands and refuses to cross ethical boundaries even when unpopular; works for the common good, not for personal gain
Makes it a high priority to embrace and leverage diversity and inclusion; value diverse view points; demonstrates cultural competence;
Engages in open, honest, and candid conversations with one another; accurately and concisely conveys key points and messages across different settings and audiences.
Engages in regular, frequent, and supportive communications and feedback; facilitates professional development to help employees maximize their performance and reach their full potential
Seeks to understand and value the employees’ unique needs and aspirations; considers talent decisions from the perspective of the employee; brings the voice of the employee “to the table,” ensures that Chautauqua has the tools, resources, and opportunities needed to succeed
Draws upon a solid understanding of the business (e.g., the industry, operations) to critically evaluate pertinent issues, situations, and events; sees clearly ahead; anticipates future consequences and trends; uses broad perspective to make sound decisions
Seeks to understand the guest and his\her Institution experience; considers business decisions from the perspective of the guest; brings the voice of the guest “to the table,” is dedicated to meeting the expectations and needs of the guests; maintains a culture of hospitality and service excellence
Persistently strives for the right focus, goals, and measures success in terms of the results achieved; realizes excellence through successfully translating visionary thought leadership into action; holds self and others accountable to a high standard of excellence and performance
Generates, supports, and remains open-minded to new ideas and insights; understands how to manage change and motivate others to embrace it
Demonstrated ability to develop individual talent and build strong capability in teams