Chautauqua Institution

  • F&B: Shift Supervisor (Afterwords Cafe)

    Job Locations US-NY-Chautauqua
    Posted Date 3 weeks ago(7/5/2019 12:38 PM)
    # of Openings
    Food & Bev: Restaurant
  • Overview

    The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.


    The Afterwords Café Floor Supervisor is responsible for the overall operation of the Afterwords Café and Kellogg Gallery Cafe. Overseas Service Team and Culinary Team


    • Preseason:
      • Assists with recruiting and training of Service Team
      • Assists with programming and operation of POS systems
      • Assists with other various aspects of pre-season planning and preparation
    • In Season:
      • Maintains a dining room presence
      • Assists with supervision of Service Team through ongoing training, coaching and redirection
    • Must possess excellent guest relations skills:
      • Develop guest relations
      • Recognizing guest issues
      • Ability to troubleshoot and recover guests
    • Works with Kitchen Managers & Culinary Team:
      • to ensure proper food safety and sanitation standards
      • to ensure food quality and plate presentation
    • Responsible for financial performance:
      • cash handling
      • inventory controls (waste, shrink), following the recipe and using proper measuring tools
      • labor control
      • meeting or exceeding operational budget expectations
    • Must:
      • Be able to attend orientation and all subsequent training
      • Follow all company policies
      • Possess superior leadership skills
      • Possess superior teamwork skills
      • Possess positive attitude through speech and body language
      • Be responsible to uphold uniform policy, personal hygiene, and grooming standards and present in a professional manner
      • Embrace and reflect the company culture and values as stated in the Culture/Mission Statement to reach each common goal
      • Perform all other duties as assigned
      • Work in a fast-paced, high-volume environment
      • be able to stand and walk as constant conditions
      • be able to stand frequent handling of objects, reaching, maneuvering and continually positioning of oneself to perform assigned tasks
      • be able to physically grasp and transport items up to 50 pounds, including kitchen supplies and dishware
      • be able to work a flexible schedule to include 6 a.m opening shifts and/or midnight or later closing shift



    • 2 years experience in a high volume fast food restaurant
    • 1 year experience in a leadership positions


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