Chautauqua Institution

  • HOTEL: Guest Service Agent (Athenaeum)

    Job Locations US-NY-Chautauqua
    Posted Date 3 months ago(1/15/2019 4:39 PM)
    # of Openings
    Hotel: Front Desk & Reservations
  • Overview

    The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.


    Guest Service Agents are responsible for helping guests both prior to their arrival and during their stay. The front desk is the central point of contact and information for guests, therefore agents must be knowledgeable about Chautauqua and willing to learn all aspects of Chautauqua's programming. Agents should make guests feel welcome and look for ways to improve the guests stay on an individual basis.


    Essential duties and responsibilities include the following:


    • Checks in/out guests
    • Settles guest billing
    • Reservations
    • Provides information about Chautauqua and the Hotel
    • Prints gate, theater and opera tickets for in house guests
    • Responsible for cash drawer and daily reconciliation
    • Communicates effectively with all departments in the hotel to take care of guest needs


    • Previous hospitality experience preferred
    • Energetic and welcoming personality
    • Proficient with computers
    • Must be 18+ on or before 4/30/19
    • Must be willing to work full time


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