Chautauqua Institution

  • HOTEL: Front Desk Supervisor (Athenaeum)

    Job Locations US-NY-Chautauqua
    Posted Date 3 months ago(1/15/2019 4:35 PM)
    ID
    2019-2568
    # of Openings
    2
    Category
    Hotel: Front Desk & Reservations
  • Overview

    The pre-eminent expression of lifelong learning in the United States, Chautauqua Institution comes alive each summer with a unique mix of fine and performing arts, lectures, interfaith worship and programs, and recreational activities. Over the course of nine weeks, more than 100,000 people visit Chautauqua and participate in programs, classes and community events for all ages — all within the beautiful setting of a historic lakeside village. As a community, we celebrate, encourage and study the arts and treat them as integral to all of learning, and we convene the critical conversations of the day to advance understanding through civil dialogue.

    Responsibilities

    Front desk supervisors are responsible for understanding the operations of the front desk at a more in depth level than front desk agents. Supervisors should be able to assist agents in any aspect of front desk procedures and are expected to work a minimum of 40 hours per week during the 9-week season. Supervisors must have strong guest service skills and be encouraging to other employees.

     

     

    Essential duties and responsibilities include the following:

     

    • Responsible for monitoring staff and resolving guest issues
    • Maintains a high comprehension level of all front desk operations
    • Monitors cash drawer and signs off on drawer closings
    • Assists/trains agents as needed
    • Assigned one additional job duty as selected by Front Desk Manager

    Qualifications

    • Previous hospitality or customer service experience
    • Previous supervisory or managerial experience
    • Must be 18+ on or before 4/30/19
    • Proficient with computers and able to learn new systems quickly
    • Experience with Property Management Systems preferred

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