Chautauqua Institution

  • Switchboard Operator

    Job Locations US-NY-Chautauqua
    Posted Date 3 weeks ago(11/27/2018 11:05 AM)
    ID
    2018-2428
    # of Openings
    1
  • Overview

    Answers multi-line switchboard system and handles calls accordingly.  Provides clerical support to the Ticket Office.

     

    Switchboard Business hours:

    Pre-Season - Weekdays 9:00 a.m. - 4:00 p.m.

    Season - Weekdays 9:00 a.m. - 5:00 p.m. and Saturdays 9:00 a.m. to 3:00 p.m.

    Responsibilities

    1. Answers multi-line switchboard system.
    2. Responsibilities include transfer of calls, providing information or taking and forwarding messages.  
    3. Provides clerical support to Ticket Office including order fulfillment review and data entry.
    4. Other duties as assigned.  
    5. Provides a positive guest experience by being professional in appearance and behavior.

    Qualifications

    • Must be at least 18 years of age.  
    • Ability to work in fast paced environment.  
    • Prior customer service and switchboard experience.  
    • Excellent interpersonal and customer service skills.  
    • Computer skills.  
    • Knowledge of Chautauqua Institution.  
    • Must be able to work a rotating Saturday shift during the nine week season. 

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