Chautauqua Institution

  • Sales and Support Specialist (Starting mid-December, 2018): Welcome Center Ticket Office

    Posted Date 3 weeks ago(10/23/2018 4:55 PM)
    ID
    2018-2423
    # of Openings
    6
    Category
    Customer Service Ticketing
  • Overview

    Sales and Support Specialist - Assists guests with planning their Chautauqua Experience. Includes informing guests of services, provide pricing information, and processing orders. Candidates must be detail-oriented and have exemplary computer skills. This is a fun, fast-paced environment where staff work quickly and accurately under pressure while maintaining a professional demeanor. Hourly rate plus sales incentives. Sales and Support Specialists will be cross trained in most, if not all, of the following areas to ensure a well-rounded understanding of Ticket Office Operations.

    • Phone Sales: Business hours are daily, 9:00a - 4:00p
      • Answers Ticket Office telephone line. Processes telephone orders and online orders.
      • Orders can range from simple to complex.
    • Ticket Window Sales: Business hours are daily, 9:00a - 4:00p
      • Greets guests who walk up to the ticket window. Processes guest orders. Answers a variety of questions. 
      • Orders can range from simple to complex.
    • Will Call Sales and Support: Business hours are daily, 9:00a - 4:00p
      • Greets guests who walk up to the Will Call window.
      • Provides guests with pre-ordered tickets and processes simple guest orders.

    Responsibilities

    • Greets guests in a courteous manner.
    • Provides detailed information about services sold by the Ticket Office. This can include: gate passes, entertainment tickets, parking, class registration, youth programs, and recreation memberships.
    • Uses Ticket Office software to process orders and accept payment in an accurate and timely manner.
    • Maintains an accurate and organized cashier drawer.  
    • Provides a positive guest experience by being professional in appearance and demeanor.
    • Provides guidance to build and enhance a guest’s Chautauqua Experience

    Qualifications

    • Must be 18 years or older or entering the senior year of high school.
    • Prior customer service experience required; cashier experience a plus.
    • Excellent verbal, interpersonal and listening skills.
    • Ability to pay close attention to detail.
    • Advanced computer skills, including but not limited to the ability to type with speed and accuracy, browse web pages with ease, and navigate through multiple computer programs and systems is a must.
    • Performs well under pressure.
    • Knowledge of Chautauqua Institution helpful.
    • Reliable transportation.
    • Flexible schedule.

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