The Manager of Group Sales and Programs is responsible for attracting group business to Chautauqua Institution, coordinating their accommodations and meals, planning programs and generally orchestrating their Chautauqua Experience both during the nine-week summer season and outside of that timeframe. The Manager stewards relationships with existing group tour organizations and agencies while also cultivating new relationships to bring guests to Chautauqua from our target markets.
The Manager is part of the Marketing & Communications division and collaborates with colleagues across the Institution, including and most significantly with the Athenaeum Hotel and its conferencing services, to achieve a world-class service experience for all guests. The Manager also works with organizations in the region to coordinate off-grounds experiences.
Formal Education Requirements
Bachelor’s degree in communication, business or related field preferred. Professional experience aligned with the position roles and responsibilities will be considered in lieu of a degree.
Formal Experience Requirements
Experience in program development and management, sales, customer service or entrepreneurial roles preferred. Experience with Microsoft Office products required, with general fluency with information systems, social media and digital platforms preferred.
Evening and weekend work often required, with extended hours particularly during the nine-week summer season at Chautauqua and when hosting groups otherwise. Ability to travel for purposes aligned with the position also required.
Skills and Abilities
Must possess excellent integrity and respect for confidentiality, along with excellent communication skills, interpersonal skills, presentation skills, and attention to detail.