Chautauqua Institution

  • Assistant Dining Room Manager-Athenaeum Hotel

    Job Locations US-NY-Chautauqua
    Posted Date 4 months ago(1/19/2018 10:17 AM)
    ID
    2018-2240
    # of Openings
    3
    Category
    Restaurant/Hospitality
  • Overview

    The assistant dining room manager is responsible to support the dining services manager in providing leadership to waitstaff and oversight for the delivery of dining services to the Hotel's food and beverage operations, focusing on modeling exceptional behavior to waitstaff and guests. Strong interpersonal communication skills and use of professional hospitality language along with a neat and professional appearance is also imperative.The assistant dining room manager also works pre and post season events providing oversight of events and direction to special functions waitstaff under the direction of the management team. 

    Responsibilities

    • First and foremost candidate must be an example of excellence in hospitality!
    • assist with the development and promotion of a complete set of service standards and staff training processes ensuring that delivery is consistent
    • knowledge around seasonal staffing challenges
    • assist with operations of the hotel’s dining room, beverage & bar service, and direction of service staff, communication with chef’s and kitchen staff and execution of food and beverage service delivery 
    • ensure proper set up of the dining room while maintaining a presentable dining atmosphere for guests
    • strong presence in the dining room during service periods and available to guests ensuring  excellence in guest satisfaction
    • understanding of available seating and level of importance regarding the organization and assignment of seating for the dining areas
    • monitor service bar/assist with cash bars pre/post season;understanding of NYS Liquor Law and Hotel policies regarding those laws
    • understand and assist servers with order entry into the POS system
    • maintain high levels of sanitation and cleanliness through proper food handling practices
    • understanding of how the hotels dining services support other internal and external departments and the Chautauqua experience
    • collaborate with entire managementteam as to consistent progressive coaching procedures 
    • promotes the Athenaeum’s significance as a historic property

    Qualifications

    • minimum age 18
    • Associate degree in restaurant/hospitality management preferred with at least one-two years paid experience
    • education may be substituted for three-five years proven experience

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